FAQ
Frequently asked questions
Everything buyers ask before ordering custom CNC-cut foam inserts — minimums, mockups, materials, and what happens if something goes wrong. Not covered here? Call or text us at (929) 605-4397.
What is the minimum order?
Our minimum is just 12 inserts. Mix drawer layouts, case sizes, and foam types freely within an order.
How long does production take?
Standard lead time is 2 weeks (faster turnaround available with express shipping). Your free mockup arrives within 24 hours of sending your dimensions.
Can I see the layout before you cut?
Yes. Every order starts with a free digital layout mockup within 24 hours, and we offer unlimited free revisions until you approve it. Nothing is cut until you sign off.
What do you need from me to get started?
The interior length, width, and depth of your drawer, case, or box, plus the items to hold — a dimensioned photo, a tracing, or a CAD file all work. Our art team redraws low-resolution logos for free if you want etched branding.
Can you etch our logo or tool labels into the foam?
Yes. Inserts are CNC-routed from PE, EVA, or XLPE foam, and laser-etched labels are available — logos, tool names, and position numbers cut cleanly into the top layer.
How durable is the foam?
Closed-cell PE, XLPE, and EVA resist water, oils, and most shop chemicals, hold a crisp pocket edge under daily handling, and won’t crumble like pick-and-pluck foam.
Can you match the foam to my case brand and depth?
Yes. We cut to your case’s interior dimensions, so inserts drop straight into most hard cases, toolboxes, and drawers — layered base and lid foam fills any depth so parts stay seated when closed.
What if something is wrong with my order?
If your inserts arrive flawed or don’t match your approved mockup, we remake or refund the order — no hassle, no return shipping games.
Still have a question?
Send your interior dimensions and a photo of what the foam needs to hold — we’ll answer and send a free mockup within 24 hours.
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